After conservative commentator Ann Coulter went on a Twitter tirade because the Delta Airlines purportedly changed her seat assignment, the airline is pushing back.
On Saturday, Coulter started tweeting claiming that the airline gave away her “extra room seat” — a seat she had reserved in advance — on a flight from New York to Florida. She had booked an aisle seat and gotten a window seat instead.
“Just when you think it’s safe to fly them again, the worst airline in America is STILL: @Delta,” She began in a series of over 30 tweets on the matter. She mocked Delta for hiring people who aspire to be prison guards, animal handlers, or East German police.
.@Delta employee questionnaire: What is your ideal job: Prison guard? Animal handler? Stasi policeman? All of the above: HIRED!
— Ann Coulter (@AnnCoulter) July 16, 2017
She also tweeted a photo of the woman who she said was given her seat calling her “dachshund-legged,” making an insulting reference to the length of her legs.
Delta responded in kind by tweeting on Sunday evening that it was refunding the extra $30 that Coulter paid for the seat in question. It also fired back at the commentator by saying that “your insults about our other customers and employees are unacceptable and unnecessary.”
@AnnCoulter Additionally, your insults about our other customers and employees are unacceptable and unnecessary.
— Delta (@Delta) July 16, 2017
In a statement posted on its website, the company said “We are sorry that the customer did not receive the seat she reserved and paid for. More importantly, we are disappointed that the customer has chosen to publicly attack our employees and other customers by posting derogatory and slanderous comments and photos in social media.”
“Her actions are unnecessary and unacceptable.”
The airline also explained that the incident had been caused by confusion during the boarding process. Delta “inadvertently” moved Coulter to a window seat as it was trying to accommodate other passengers with seating requests.
“The airline’s social media and customer care teams made several attempts to connect with her to apologize for the seat mix-up; however, they did not hear back from Coulter until Sunday evening,” the company added in its statement.
The conservative commentator apparently was dissatisfied with Delta’s response, as she continued to attack the airline through Sunday night.